Outputs or Outcomes?
Many organizations are stuck measuring and making decisions based on outputs – like velocity. In fact, team velocity is one of the most commonly used, abused, and misused agile metrics in software development and during digital transformations.
Teams, their managers, and even their stakeholders often focus on “improving velocity” without considering the entire value delivery system. Then they are shocked when they don’t get the business outcomes they really want, for example, predictability or speed.
So, what are healthy ways for your organization to use metrics to gain meaningful insights into the progress of your agile transformation?